What Is The Calm Approach To Conflict Resolution. See this infographic for a visual guide to the model (opens a pdf). Recognize that they have a responsibility to resolve conflicts when they occur.
Calm the emotional storm before attempting conflict resolution. Even if there is nothing you can do to help the customer, simply offering an empathetic, listening ear is always appreciated when an upset tenant needs to vent. When people in conflict rush to solutions before fully understanding the parameters and causes of the conflicts they seek to address, they often end up solving the wrong problems.
If you stay calm, it will also help you consider the customer’s point of view, which is vital for conflict resolution.
Calmer minds produce clearer ideas. The model includes four steps: Conflict resolution has two principal aims: Visit the center for calm living and discover how to create a life where disagreements no longer cause tailspins.
